Shipping Policy
Processing Time
Orders are typically processed within 1-3 business days after purchase. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Estimated delivery times are provided by the carrier and are not guaranteed. Delays caused by the shipping carrier, weather, or other circumstances beyond our control may occur.
Address Accuracy
Customers are responsible for providing accurate shipping information. ChichiCarrot is not responsible for orders shipped to incorrectly entered addresses.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 7 days of delivery and include photos of the package and product.
If your package is lost in transit, please contact us and we will work with the carrier to help resolve the issue.
Questions
For any shipping-related questions, please contact us at chichicarrot2025@gmail.com
Return & Exchange Policy
Due to the nature of food products, all sales are final.
We do not accept returns or exchanges for food items.
If your order arrives damaged, incorrect, or is missing items, please contact us within 7 days of delivery at chichicarrot2025@gmail.com. We will review the issue and provide a replacement or refund when appropriate.
Please include your order number and photos of any damaged items when contacting us.